Last updated: 20 August 2026

§1. General Provisions

These Terms & Conditions set out the rules for using the Puerto Madero website available at puertomadero.pl, hereinafter referred to as the “Website”.

The owner and administrator of the Website is:

MEATMAT Sp. z o.o.
operator of the Puerto Madero restaurant
Address: Duchnicka 3, 01-796 Warsaw, Poland
Tax ID (NIP): PL5253028511
Email: [email protected]

hereinafter referred to as “Puerto Madero” or the “Service Provider”.

The Website enables users to access information about Puerto Madero’s offer and use the online functionalities made available through the Website.

Users are required to use the Website in accordance with applicable law, generally accepted standards of conduct and these Terms & Conditions.

These Terms & Conditions are available free of charge on the Website in a manner that allows users to view, save and reproduce them.

§2. Scope of Website Services

Through the Website, users may in particular:

access information about the Puerto Madero restaurant;

view the menu, offers, opening hours and information about events;

access an external table reservation system;

submit enquiries regarding private parties, private events or corporate events;

contact Puerto Madero;

subscribe to a newsletter or other marketing communications, where such functionality is available;

use other functionalities provided through the Website.

The scope of the Website’s functionalities may be changed, updated or expanded from time to time.

§3. Technical Requirements

To use the Website properly, the following are required:

a device with Internet access;

an up-to-date web browser;

for certain functionalities, an active email address or telephone number;

support for technologies necessary for the proper operation of the Website.

Certain Website functionalities may require the use of essential cookies.

Analytics and marketing cookies and similar technologies are used in accordance with the User’s consent preferences where such consent is required under applicable law.

Detailed information regarding the processing of personal data and the use of cookies can be found in our Privacy Policy and Cookie Policy.

§4. Table Reservations

Table reservations at Puerto Madero may be made through the external Zjedz.my reservation system operated by Restomatic sp. z o.o.

After selecting “Reserve a Table” on the Website, the User may be redirected to Zjedz.my or may use its functionality integrated into the Website.

Use of the Zjedz.my system is subject to the terms and conditions established by its operator.

Before making a reservation, the User should review the current terms and conditions and privacy information provided by the operator of Zjedz.my.

Available dates, times, number of guests and other reservation conditions depend on Puerto Madero’s current availability and offer as presented in the reservation system.

Users are required to provide accurate and up-to-date information necessary to make a reservation.

Reservation confirmation may be provided through the reservation system, email, SMS, telephone or another method indicated during the reservation process.

For selected events, special menus, larger groups, specific dates or other services, additional reservation conditions may apply, including, in particular, prepayment, a deposit, a specified cancellation period or other special conditions.

Where additional conditions apply, the User will be informed of them before making a binding reservation or payment.

If a reservation needs to be changed or cancelled, the User should use the options provided by the reservation system or contact Puerto Madero directly.

The current terms and conditions of the reservation system operator are available on the Zjedz.my website.

§5. Private Events and Celebrations

The Website may allow Users to submit enquiries regarding the organisation of, among others:

birthdays;

anniversaries;

business meetings;

corporate events;

family celebrations;

private celebrations;

other events organised at Puerto Madero.

Submitting an event enquiry form or message constitutes an enquiry only and does not, by itself, constitute confirmation of a reservation or conclusion of a contract.

Detailed event arrangements, including the date, number of guests, menu, scope of services, price, payment terms, any required deposit and cancellation policy, may be agreed individually.

An event reservation is confirmed in accordance with the terms presented to the User by Puerto Madero.

§6. Newsletter and Marketing Communications

Users may voluntarily subscribe to the newsletter or consent to receiving marketing communications from Puerto Madero where such functionality is available on the Website.

Such communications may include, in particular, information about:

events organised at Puerto Madero;

special offers;

seasonal menus;

new dishes and cocktails;

promotions;

invitations;

news and updates relating to Puerto Madero.

Subscription to the newsletter and consent to marketing communications are voluntary.

Users may unsubscribe from marketing communications at any time, in particular by using the unsubscribe link included in an email or by contacting Puerto Madero.

Information provided in connection with a table reservation is not automatically treated as a subscription to the Puerto Madero newsletter. Marketing communications requiring separate consent will only be sent after such consent has been obtained.

Detailed information regarding the processing of personal data for marketing purposes can be found in our Privacy Policy.

§7. Rules for Using the Website

Users agree to use the Website for its intended purpose and in accordance with applicable law.

In particular, Users must not:

submit unlawful content through the Website;

attempt to gain unauthorised access to the Website, its infrastructure or data;

take actions that may interfere with the proper operation of the Website;

use the Website in a manner that infringes the rights of Puerto Madero or third parties;

submit unlawful or harmful content or content that infringes the rights of others;

take actions that may compromise the security of the Website.

Puerto Madero may take appropriate action where abuse, attempted security breaches or unlawful use of the Website is identified.

§8. Menu, Prices and Information Presented on the Website

Puerto Madero makes reasonable efforts to ensure that the information presented on the Website is current and accurate.

The menu, availability of individual dishes and beverages, ingredients, prices, opening hours, event schedules and other elements of the offer may change.

In the event of discrepancies or questions concerning the current offer, Users may contact Puerto Madero directly.

Photographs of dishes, beverages, interiors and other elements presented on the Website may be for illustrative purposes.

Information presented on the Website does not constitute an offer within the meaning of the applicable provisions of the Polish Civil Code unless expressly stated otherwise.

§9. Allergens and Special Dietary Requirements

Information about ingredients and allergens is available at the restaurant or upon request.

Guests with allergies, food intolerances or special dietary requirements should inform the restaurant staff before placing an order.

If there is any uncertainty regarding the ingredients of a particular dish, please contact Puerto Madero staff.

§10. Events and Entertainment Programme

Puerto Madero may organise special events, live music performances, tango shows and other artistic or entertainment programmes.

Dates, times, programmes, performing artists and other elements of events may change, particularly for organisational reasons or circumstances beyond Puerto Madero’s control.

If participation in a particular event is subject to additional conditions, a fee, special menu, reservation or payment, the relevant information will be provided before a binding reservation or purchase is made.

§11. Copyright and Intellectual Property

Content available on the Website, including in particular text, photographs, videos, graphic materials, logos, the Puerto Madero name, visual identity elements and the Website layout, may be protected under copyright, trademark or other intellectual property laws.

Any use of materials available on the Website beyond the scope permitted by applicable law requires appropriate permission from the relevant rights holder.

The Puerto Madero name, logo and visual identity may not be used in a manner suggesting cooperation, partnership, endorsement or approval by Puerto Madero without appropriate authorisation.

§12. Third-Party Services and Websites

The Website may contain links to or integrations with third-party services, including in particular reservation systems, maps, social media platforms and other online services.

Use of third-party services may be subject to separate terms and conditions and privacy policies established by their respective operators.

Puerto Madero is not responsible for the operation or policies of independent third-party websites and services to the extent that they remain outside Puerto Madero’s control.

§13. Complaints Regarding Electronically Provided Services

Complaints regarding the operation of the Website or services provided directly by Puerto Madero electronically may be submitted to:

[email protected]

The complaint should include sufficient information to identify the issue and, where possible, contact details enabling Puerto Madero to communicate with the person submitting the complaint.

Complaints will be handled in accordance with applicable law.

If a complaint concerns the operation of an external service, such as Zjedz.my, the User may be advised to contact the relevant service provider where resolving the issue falls within that provider’s responsibility.

§14. Personal Data and Cookies

The rules governing the processing of Website Users’ personal data are described in the Puerto Madero Privacy Policy.

The Website may use cookies and similar technologies necessary for its operation.

With the User’s consent, the Website may also use analytics and marketing technologies, including tools provided by third-party providers.

Detailed information about cookies and how to manage consent preferences can be found in the Cookie Policy and in the consent settings panel available on the Website.

§15. Availability and Liability

Puerto Madero takes reasonable care to ensure that the Website operates correctly and remains available to Users.

Temporary interruptions in the Website’s operation may occur, particularly as a result of maintenance, updates, infrastructure failures, third-party services or circumstances beyond Puerto Madero’s control.

Puerto Madero does not guarantee the uninterrupted availability of services provided by independent third-party operators.

Nothing in these Terms & Conditions excludes or limits consumer rights arising from mandatory provisions of applicable law.

§16. Changes to the Terms & Conditions

These Terms & Conditions may be amended, in particular, in the event of:

changes to applicable law;

introduction of new Website functionalities;

changes to the manner in which services are provided;

changes to the technical solutions used;

organisational changes concerning Puerto Madero.

The current version of these Terms & Conditions will be published on the Website together with the date of the latest update.

Changes to these Terms & Conditions will not affect rights acquired by Users before the changes come into effect.

§17. Final Provisions

In matters not regulated by these Terms & Conditions, the relevant provisions of Polish law and European Union law shall apply.

Nothing in these Terms & Conditions excludes or limits rights granted to consumers under mandatory provisions of applicable law.

These Terms & Conditions are available free of charge through the Puerto Madero website.

If you have any questions concerning these Terms & Conditions, please contact:

Puerto Madero

MEATMAT Sp. z o.o.
Address: Duchnicka 3, 01-796 Warsaw, Poland
Tax ID (NIP): PL5253028511
Email: [email protected]